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12. August 2020Episode 48 on the topic of “Returns in Fast Fashion Retail”
With Oliver Kraftsik from ASOS
The pants are ordered in multiple sizes, and the ones that don’t fit are simply returned. What has become a common practice for the buyer poses enormous challenges for the logistics of online retailers. When over a third of all shipped goods are returned, handling returns is no longer just a peripheral area in logistics but quickly becomes the most time-consuming process, as automation is only partially possible.
