DHL 2-Man Handling with New Appointment Service for Business Customers

DHL continuously expands its services in the area of 2-Man Handling to make the receipt of shipments as convenient as possible for customers. The service includes storage, transportation, and delivery of heavy and bulky goods. Recipient customers can specify their desired delivery date directly when ordering online – evening and Saturday deliveries are also possible.

(Bonn) DHL offers its business customers a new appointment service for DHL 2-Man Handling, which aims to make the receipt of bulky goods ordered online even more convenient for customers. Interested online shops now have the opportunity to allow their recipient customers to select an individual delivery date at the time of completing the online purchase, when the sofa, refrigerator, or washing machine will be delivered to their home. Evening or Saturday deliveries are also possible. Until now, a delivery date was arranged by phone only after the ordering process. The new service will be available in the third quarter.

Facilitating the Receipt of Bulky Goods

“With the new service ‘Delivery Day’, we enable online retailers to offer their customers an even better service directly in the ordering process and to further facilitate the receipt of bulky goods,” says Katharina Pellmann, Managing Director of DHL 2-Man Handling at Deutsche Post DHL Group. “Especially with the delivery of furniture, for example, it is particularly important to receive the delivery in person, unlike regular packages. Many customers wish for the goods to be set up in the right place and for packaging materials to be taken away immediately. Both are included in our 2-Man Handling service,” Katharina Pellmann continues. The DHL 2-Man Handling includes storage, transportation, and delivery of heavy and bulky goods. The Corona pandemic has given a significant boost to the online ordering of such goods. According to the Federal Association of E-Commerce and Mail Order (bevh), the revenue of the segment of online-ordered furniture, for example, increased by nearly 14 percent in the second quarter of 2020 compared to the same quarter of the previous year. Katharina Pellmann is convinced that in a growing market for online-ordered bulky goods, the delivery service must consider customer needs even more than before: “No one wants to plan their week around the receipt of a package; rather, the package receipt must adapt to the individual planning of the recipient.” By offering services such as the direct selection of a delivery day at checkout, online shops also increase their customers’ satisfaction.

Planned Digital Communication in Case of Delays

DHL continuously expands its services in the area of 2-Man Handling to make the receipt of shipments as convenient as possible for customers. For example, last year the Premium24 service was launched, allowing customers to receive online-ordered goods as early as the next working day. “In the future, we will continue to pursue the path we have taken to align our services even more clearly with the needs of our customers,” says Katharina Pellmann. An example of this is the planned increased digital communication in the event of a delay in the goods.
Photo: © DHL