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The Networcx platform offers a single solution for managing all customer touchpoints in logistics. Work and purchasing habits are changing rapidly. Not because of Covid-19, although this crisis has accelerated the digital process, but for example through video calls with colleagues and especially with customers. However, the need to become more efficient and effective in the workplace was already present before and will grow day by day.
(Wilen b. Wollerau) Digital interactions combined with increasing cost and margin pressure make it important to be ready or even to have an edge when it comes to technical and digital tools. Dialogue is crucial and shows how we can best leverage and shape digitalization to our advantage – for customers, employees, and the entire organization. We see digitalization as the key to becoming more effective and efficient and creating growth opportunities in the logistics industry.
Dealing with the challenges and opportunities described above requires some clear guiding principles that must be consistently applied when introducing new digital tools and services. We consider the following principles to be particularly critical.
The Era of Closed Systems is Over
The era of closed systems is over. The reality in our working life is different. Imagine information about rates, shipping details, complaints, and booking documents being automatically fed into your systems. But for providers, a multi-channel approach also means being present wherever the customers are. To reach your target audience, you must adapt to the channel chosen by the target audience.
Transport and Logistics Industry Lagging Behind Digitally
At first glance, visibility sounds simple, but the transport and logistics industry is still lagging behind when it comes to data integration and transparency. There has been a paradigm shift regarding customer expectations and the ultimate customer experience. Therefore, we see data integration and transparency as a core element on your growth path.
Automated and Digital Workflows
Automation and the underlying workflow management are about achieving efficiency and productivity gains that contribute to optimizing your costs and processes. In this way, you can significantly reduce the number of unnecessary steps in your company. Automation and digitalization enable faster and better processes and ultimately provide a better foundation for customer interactions.
All Systems United
Most solutions available on the market today are too technical and expensive. They come with a multitude of features that are either unnecessary or not utilized at all. The end-to-end experience for users and customers is very difficult to achieve due to increasing complexity and budget overruns. Networcx was designed to address exactly these challenges. It is no longer necessary to purchase and integrate multiple systems (see graphic) to manage and control channels and customer touchpoints.
About Networcx
Networcx is an all-in-one application for customer, partner, and sales management that allows you to manage your business processes from start to finish. Networcx offers a single digital platform that enables a company to interact with various target groups: customers, partners, and all employees within the organization across functions and departments.
Individual modules such as quotes and tenders or performance and compensation management can also be utilized. The Networcx solution provides ready-to-use logistics standards and templates and supports companies in managing personal and digital interactions with customers and partners (e.g., agents).
Networcx AG is based in Wilen near Wollerau, Switzerland.
www.networcx.io
