Driver Terminal by Nagel-Group Now Available Across Germany

After a successful pilot phase and gradual rollout, the “Driver Terminal” is now in regular operation at all German locations of the Nagel-Group. The aim of the project is to facilitate the daily work of professional drivers and handling personnel alike. The focus is on overcoming language barriers, reducing manual tasks, minimizing waiting times, and decreasing paper usage. The rollout for all international locations will take place in July.

(Vermold) At the end of 2024, the Nagel-Group launched the new project at its location in Borgholzhausen. Since then, the solution has been continuously developed and is now implemented nationwide. Currently, 75 terminals are in use across the group, forming the new digital interface between drivers and the location. The “Driver Terminal” (driver-terminal.com) is based on multilingual, intuitively operable software that enables drivers to independently manage the handling processes. Inspired by well-known self-service systems in retail or gastronomy, the terminal ensures high user-friendliness and significantly reduces waiting times and administrative effort.

“From a pilot project, a groundbreaking system has quickly emerged that redefines our driver handling across Europe,” says Michael Lütjann, CIO of the Nagel-Group. “With the rollout across Europe, we are creating a unified solution that not only simplifies our internal processes but also improves collaboration with our partners.”

From Paper Forms to Self-Service

Before the introduction of the “Driver Terminal,” driver handling was done manually: truck drivers had to register in person at the general cargo exit office, fill out forms, present identification documents, and wait for manual processing by the staff. Language barriers, long waiting times, and high administrative effort characterized the process for both sides.

Today, the process is fully digital: drivers check in independently at the terminal and sign transport documents digitally. They receive information about their handling via a receipt. Communication is clear, fast, and digital—regardless of language skills or location.

The implementation at the pilot location in Borgholzhausen is particularly advanced: handling in the general cargo area is now fully conducted through the “Driver Terminal.” “The terminal supports the team around the clock in handling. This allows working hours and tasks in the logistics area to be reorganized. Peak times during holiday seasons or high absenteeism can be better managed, thus reducing waiting times for our drivers,” explains Marta Dauer, head of the general cargo exit department at the Borgholzhausen location.

Completion of the Rollout in Europe

By the end of July 2025, the “Driver Terminal” will also be available at all European locations of the Nagel-Group. The project goal of completing the rollout by the end of 2025 will thus be achieved ahead of schedule. With the widespread use of the digital check-in system, the Nagel-Group is creating a uniform and efficient solution for driver handling across national borders. At the same time, the “Driver Terminal” marks a significant step towards a fully digitized transport process.

Practical Experiences for Customers and Partners

Customers and partners were able to experience how the solution works at the first Innovation Day of the Nagel-Group in Hamburg. At the Digital Hub, the company presented the functionality of the “Driver Terminal” live. In addition to practical application scenarios, discussions with the project managers of the Nagel-Group and experts from the technology partner P3 were also on the agenda. “The direct exchange with users and a behind-the-scenes look showed our guests that digitization in logistics is not abstract but highly relevant and practical,” says Jens Kleiner, COO of the Nagel-Group. Feedback from participants was overwhelmingly positive: the intuitive operation and the noticeable added value for everyday processes in transport logistics were particularly highlighted.

Photo: © Nagel-Group