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16. March 2021SWAN GmbH is on a growth path. To offer even more customers around the globe their SAP EWM Helpdesk in the future, the project house for SAP logistics is continuously expanding its service team. Four additional employees are operationally and strategically available for customers after project completion. Customer service is also available for companies with an SAP solution that was not implemented by SWAN.
(Augsburg) In the SWAN Customer Lifecycle Support, SAP EWAM consultants and SAP EWM developers work together through short communication channels for the best possible customer solution. At the productive project start, they provide tailored ramp-up service, an individual training concept for all employee groups, and the appropriate on-site service package. They analyze problem causes, optimize SAP systems and processes by professionally assisting customers in the further development of their company-wide logistics. Initially quickly via phone or email, and also regularly in person on-site. To continue offering professional service in accordance with SWAN standards in full and for all interested parties, the SAP expert is now expanding its helpdesk team once again.
Experts Know Customers’ Systems and Facilities
Instead of a call center with forwarding abroad, German and English-speaking experts in 24-hour on-call service work in the Customer Lifecycle Support of SWAN. They know the systems and facilities of the customers, the respective contacts, and all specific logistics processes, and therefore provide quick and efficient assistance.
“We never see projects and logistics processes as final and turnkey, but rather as constantly changing and in need of continuous optimization. Accordingly, our specialists in Customer Lifecycle Support respond individually to changing processes and needs, draw learnings from projects or the operational business of our customers, and then adapt changes in the system,” says Alexander Bernhard, Managing Director of SWAN GmbH.
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